Temporary Suspension (Cooling-Off): Log in and go to Profile → "Security & Limits" → "Cooling-Off Period". You can set it anywhere from 24 hours to 30 days. During this period, you will not be able to log in or place any bets. Your account reactivates automatically once the period ends.
Long-term self-exclusion: Use the "Self-Exclusion" option to close your account for 6 months to 5 years, or permanently. During self-exclusion, 955bt will not send any promotional messages. There is no option to reactivate your account before the set period ends – this is intentional by design.
Permanent Closure: Email support@955bt.best with the subject line "Permanently Close My Account". After identity verification, your account will be closed within 24 hours. If you have a remaining balance, withdraw it first — withdrawals are not possible once the account is closed. Self-Exclusion Responsible Gaming
The system automatically detects any attempt to open a second account using the same mobile number, email address, NID, or bank account. Running multiple accounts from a single device is also tracked.
If multiple account ownership is confirmed, all accounts will be closed immediately and all bonuses forfeited. However, your original deposited funds will be returned, subject to conditions.
If you previously had an account but have lost access, please contact support@955bt.best instead of opening a new one — account recovery is possible. One Account Only Policy
What to do if your deposit doesn't come through:
1. First, check your Bkash/Nagad app to confirm the transfer was actually completed. Keep the transaction ID or a screenshot.
2. Check "Transaction History" in your 955bt login dashboard – it may often show a "Processing" status.
3. If it still hasn't arrived after 15–30 minutes, contact us via live chat and provide your transaction ID, amount, time, and mobile number.
4. The support team typically resolves the issue within 2 hours. If a deposit fails, the funds will be returned to the original source.
Warning: Only send to 955bt's official payment number. Transfers to any other number will not be accepted. bKash Nagad Within 15 minutes
Technical Security: 256-bit SSL encryption, equivalent to banking-grade security. Your financial details are never stored directly on the server.
Financial Transparency: The status of every deposit and withdrawal is visible in real time on your dashboard. There are no recorded instances of winnings being blocked from withdrawal.
Independent Audit: Game outcomes are determined by Random Number Generator (RNG) technology, which is regularly audited by independent third parties.
Proof of membership: Over 500,000 active members and thousands of successful withdrawals processed every day. If you have any doubts, feel free to ask the support team anything. Licensed RNG Certified
First: Force-close the app (from the background as well) and reopen it. Restart your phone.
If you see an update prompt: Download the latest APK from the official 955bt website (it's not on the Google Play Store because gaming apps have their own distribution channels). Uninstall the old APK first, then install the new one.
If the app crashes or freezes: Go to Settings → Apps → 955bt → "Clear Cache & Data", then log in again.
If Installation Fails: Check that "Install from unknown sources" is enabled in your Android settings. On Android 8 and above, this permission is managed per app.
If the problem persists: Open 955bt.best in your mobile browser and log in – the web version supports all features. Contact live chat with a screenshot of the issue. Android App APK Update
However, bKash or Nagad may apply their own transfer fees (typically 0.5%–1.8%), which are outside 955bt's control.
Withdrawal limits:
– Minimum: ৳500 per transaction
– Daily maximum: ৳50,000 (standard account)
– Weekly maximum: ৳2,00,000
– VIP members may have higher limits – contact your account manager for details.
Important: KYC verification (upload a photo of your NID or passport) must be completed before your first withdrawal. Once KYC is done, it's not required again for future withdrawals. Funds from bonuses require wagering conditions to be met before withdrawal, but your own deposited funds can be withdrawn at any time. No Fees Minimum ৳500
Once funds arrive in your wallet, submit a withdrawal request. Then:
bKash / Nagad / Rocket: Average 3 to 15 minutes. During peak hours (6 PM – 10 PM), up to 30 minutes.
Bank Transfer: 1–3 hours. Outside banking hours (nights or weekends), it may be processed the next business day.
Without KYC: For your first withdrawal, NID or passport verification is required – this may add an extra 30 minutes to 2 hours.
If it has been over an hour and the status is still stuck on "Processing", contact live chat with your transaction ID. Support will push it through manually. 3–15 minutes Instant Processing